Delivery & Shipping

by admin
Local Delivery

Same day local delivery is available to selected suburbs in and around Brisbane.  The Post Code Checker is available to ensure your suburb falls within our delivery area. Place your order before 1:00pm (AEST) for same day delivery. Same day deliveries are available Monday to Saturday excluding Public Holidays. We will deliver orders placed outside of these hours the following business day. You can place orders up to seven days in advance of your chosen delivery date.

Orders will leave our studio at approximately 1:30pm on the chosen delivery day. Our delivery software creates the most efficient delivery run and we use this technology to endeavour to deliver to all commercial addresses prior to 5:30pm and all residential addresses prior to 6:30pm. Unfortunately we are unable to meet specific delivery time requests unless arranged with us prior to placing your order. Sending your gift to the recipient’s home address may be a better option if they are likely to leave their workplace before 5:30pm.  All delivery times provided are subject to delays beyond our control.

We may leave the order in a safe place if the recipient is not at the nominated address at the time of delivery. Please ensure someone is able to collect the order or there is a safe place to leave it. Please leave delivery instructions in the notes section at the checkout. We will attempt to deliver to nominated addresses as per specific instructions, however we may not be able to deliver direct to your recipient at some commercial addresses such as schools, hospitals and office buildings. Sending your gift to the recipients home address may be a better option.

Please ensure you have provided the correct phone number, address and contact email for you and your recipient (if applicable). Failure to provide correct details may result in incorrect deliveries and/or additional shipping or delivery fees.

Shipping

Shipping is available on selected products only. Please check the product page to confirm the item is available for shipping. We are unable to send plant and soil products to Western Australia, Northern Territory and Tasmania due to quarantine regulations.

International shipping is not available.

We endeavour to pack and ship all orders on the same day when placed and confirmed before 1pm. We will send you a confirmation email when we have shipped your order.

Standard shipping through Australia Post is generally 2-3 working days for Melbourne, Sydney, Canberra and Brisbane metro areas. Other regions can be up to 10 business days. We also offer express shipping using Australia Post if you require your order sooner. This service is generally overnight to most metro areas and is the fastest possible delivery for all other areas.  Please visit the Australia Post website for further information regarding shipping.

Shipping time estimates are provided by Australia Post. Shipping is subject to delays beyond our control. We will pack your order securely, we will not be liable for any delay, loss or damage suffered as a result of or in connection with third party shipping providers. Please raise your concern with Australia Post in the event of delay, loss or damage.

Detailed delivery & shipping information is provided in our Terms and Conditions. Please contact us at hello@zendo.com.au prior to placing your order if you have any further questions.

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